Terms of Service

 

This Service Policy applies to Halonavli (hereinafter referred to as “we”) online store and is intended to clarify the rules, rights, and responsibilities related to your access, browsing, and use of the services we provide.

1. Introduction and Scope of Application

This Service Policy applies to all users who browse, place orders, and use related services through our online store. By using the website and services, you confirm that you have fully understood and agree to comply with all terms set out in this policy.

2. User Accounts and Website Responsibility

When using our services, you are responsible for ensuring that the information you provide is true, accurate, and complete, and for properly safeguarding information related to your orders.
We are responsible for maintaining the normal operation of the website and providing continuous and stable online services within a reasonable scope. In the event of service interruptions caused by system maintenance or uncontrollable factors, we will make reasonable efforts to address them.

3. Product, Inventory, and Pricing Information

We strive to ensure the accuracy of product descriptions, inventory status, and pricing information displayed on the website.
Product availability is subject to actual inventory status. Prices displayed on the website are final and include applicable taxes. If inventory levels change or information is updated, the actual situation will prevail and be updated in a timely manner.

4. Orders and Payment

Once you place an order and complete payment, you confirm your purchase of the selected products.
Orders will enter the processing stage after payment is completed. If there are reasonable circumstances such as insufficient inventory, abnormal order information, or other issues, we reserve the right to adjust or cancel the order and will communicate with you in a reasonable manner.

5. Shipping Policy

We provide clear and predictable delivery arrangements for online orders. The key elements of our shipping policy include, but are not limited to:

• Shipping is available across Australia only;

• Clearly defined order cut-off times and order processing time of 1–3 business days;

• An estimated shipping timeframe of 6–12 business days after dispatch;

• Orders with a total value of 120 AUD or above (including 120 AUD) qualify for free shipping, while orders below 120 AUD are subject to a flat shipping fee of 10.99 AUD;

• Order tracking information is provided to allow you to monitor delivery status;

• Explanations regarding reasonable shipping delays and delivery acknowledgment requirements.

For complete details regarding shipping area, fees, processing time, shipping timeframe, and responsibility statements, please refer to the Shipping Terms.

6. Order Cancellation Policy

We understand that you may need to adjust your order after placing it, and therefore have established clear order cancellation rules, including:

• Order cancellation requests are accepted only before the order enters the shipping stage;

• Cancellation requests must be submitted through the designated contact methods and include the order number and relevant order information;

• Once a cancellation request is confirmed, we will promptly inform you of the outcome;

• Confirmed canceled orders will be refunded according to the established process, with refunds processed within 1–3 business days and returned to the original payment method.

For detailed cancellation conditions, procedures, and refund arrangements, please refer to the Order Cancellation Policy.

7. Return and Exchange Policy

To protect your shopping experience, we have established clear and transparent return and exchange rules. The key points include:

• Return or exchange requests may be submitted within 30 days from the date of receipt;

• Applicable situations include product appearance issues, quality issues, unusual odor, significant color differences, incorrect items, and returns or exchanges without a stated reason;

• A standardized return and exchange process, including information submission, product return, inspection, and follow-up handling;

• For returns, refunds will be processed within 1–3 business days and returned to the original payment method;

• For exchanges, replacement products will be dispatched within 1–3 business days;

• Each package includes a return label to facilitate eligible return requests.

For detailed conditions, procedures, cost rules, and responsibility statements, please refer to the Return and Exchange Policy.

8. Dispute Resolution and Applicable Law

If any dispute arises from the use of our services or the fulfillment of orders, both parties should resolve the matter through good-faith and friendly communication.
This Service Policy and related matters are governed by the applicable laws of Australia.

9. Privacy and Data Protection

We value and protect your personal information.
For details on information collection, use, storage, and your related rights, please refer to the Privacy Policy.

10. Intellectual Property

All text, images, page designs, and other content displayed on the website are protected by intellectual property rights.
No content may be copied, distributed, or used in any form without our prior authorization.

11. Limitation of Liability

We provide services within a reasonable scope but are not responsible for indirect losses, service delays, or usage interruptions caused by uncontrollable factors.
This clause does not affect responsibilities that cannot be excluded under applicable law.

12. Modifications to the Service Terms

We reserve the right to update or adjust this Service Policy based on operational needs.
Any changes will take effect once published on the website, and continued use of the services indicates acceptance of the updated terms.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 22416 88th Ave S Apt B304, Kent, WA 98031-1854, US
Phone: +1 (253) 232-5693
Email: service@halonavli.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)