Order Cancellation Conditions
1. Order Cancellation Conditions
You may request to cancel an order under the following circumstances:
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The order has been successfully placed but has not yet entered the shipping stage;
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The cancellation request is submitted within a reasonable timeframe after order placement;
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The order is not affected by conditions that prevent cancellation due to processing or dispatch status.
Once an order has been shipped, it can no longer be canceled and should be handled according to the return policy.
2. Order Cancellation Process
To cancel an order, please follow the steps below:
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Contact our customer service team via email or phone to request order cancellation. Please provide:
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Order number
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Proof of payment
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Other relevant order information
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Our customer service team will review your request promptly. Once approved, we will notify you of the result at the earliest opportunity and proceed with the refund arrangement.
3. Refund Information
After the order cancellation request is confirmed, we will process the refund within 1–3 business days.
The refund will be returned to your original payment method (such as bank card, Visa, or MasterCard).
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or need assistance with your order, please contact us using the information below:
Address: 22416 88th Ave S Apt B304, Kent, WA 98031-1854, US
Phone: +1 (253) 232-5693
Email: service@halonavli.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)