Refund Policy

 

This Return and Exchange Policy applies to all products purchased from Halonavli (hereinafter referred to as “we”) through our online store. Please read the following terms carefully before submitting a return or exchange request.

1. Return and Exchange Period

You may apply for a return or exchange within 30 days from the date of receipt of your order, provided the conditions outlined below are met.

2. Return and Exchange Conditions

Within the valid period, you may request a return or exchange under any of the following circumstances:

1. The product has visible appearance defects;

2. The product has quality-related issues;

3. The product has an unusual odor, significant color differences, or other issues affecting normal use;

4. The received product does not match the order details;

5. Return or exchange without a stated reason.

3. Return and Exchange Process

The return and exchange process is the same and includes the following steps:

1. Contact us via email or phone to submit a return or exchange request. Please provide:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer service team will review your request promptly. If approved, we will notify you using your contact details and provide the return address as follows:
   Address: 22416 88th Ave S Apt B304, Kent, WA 98031-1854, US

3. Please send the product back to the designated address above and wait for us to receive the returned item.

4. After receiving the product, we will inspect it to confirm that it matches the reported issue:

   • For approved return requests, a refund will be arranged. For more details, please refer to the Refund Policy;

   • For approved exchange requests, a replacement product will be shipped to your original delivery address within 1–3 business days.

4. Refund Information

Once the return request is confirmed and the returned product has passed inspection, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used at checkout (such as bank card, Visa, or MasterCard).
If the refund is not completed within the stated timeframe, please contact us for assistance.

5. Cost Rules

1. For returns or exchanges due to appearance defects, quality issues, odor, significant color differences, or incorrect items, the return shipping cost will be covered by us;

2. For returns or exchanges without a stated reason, the return shipping cost will be borne by you.

6. Responsibility Statement

• We provide return and exchange services in accordance with this policy in a fair and transparent manner;

• If damage occurs during the return process due to improper packaging, it may affect the outcome of the return or exchange request;

• In the event of delays or issues caused by uncontrollable factors, we will make reasonable efforts to assist with resolution.

7. Return Label

A return label is included in each package to facilitate eligible return requests.

8. Contact Us

If you have any questions regarding this Return and Exchange Policy or your order, please contact us using the information below:

Address: 22416 88th Ave S Apt B304, Kent, WA 98031-1854, US
Phone: +1 (253) 232-5693
Email: service@halonavli.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)